Emergency Communications

Union County Emergency Communications LogoThe Union County Board of Commissioners established the Emergency Communications Department and operations began in November 1981.

The Union County Emergency Communications Center employs 34 full-time Telecommunicators, 7 part-time Telecommunicators, 3 part-time Quality Assurance Reviewers and 5 full-time Administrative Personnel.  We are in the process of installing all new, state of the art equipment such as the Positron Viper Phone System with Automatic Call Distribution, Cassidian ANI/ALI server, Higher Ground Recording System, OSSI CAD System with new servers, Wrightline Console Furniture and Motorola P25 800 MHz radio system.A look inside Communications

For non-English speaking callers, Communications connects them with the AT&T Language Line which has interpreters available 24 hours a day. For hearing impaired callers, a TDD service is available.

 

Philosophy – Values – Expectations

Each of our customers will form an opinion of the entire Center based on an individual PERFORMANCE. CUSTOMER SERVICE is measured by the attitude and professionalism of the Telecommunicator, along with the ACCURACY and SPEED of the response. Through LEADERSHIP providing proper DISCIPLINE, the entire TEAM concept will develop and provide for a workplace ENVIRONMENT that enhances PRODUCTIVITY while allowing employees to have FUN and take pride in their work. This is how a job is changed into a PROFESSION, and PROFESSIONALS in Telecommunications are considered by others as the elite of the industry.

 

CodeRed



Click Here for Registration

Union County utilizes the Code RED Mass Emergency Notification System

“Code RED enables us to initiate a mass calling of a selected area or the entire county with a single recorded message informing residents of action steps they should take in the event of an emergency,” said Union County Emergency Communications Director Larry Brinker.

All individuals and businesses should log onto the “Code RED Community Notification Enrollment” page.  No one should automatically assume his or her phone number is included.

 

National Academies of Emergency Dispatch 

The Union County Department of Emergency Communications (C-COM) is the primary 9-1-1 public safety answering point for Union County.

C-COM receives all requests for assistance in emergent and non-emergent situations and notifies or dispatches the proper agency/agencies. Some agencies C-COM serves are the Union County Sheriff’s Department, Monroe City Police Department, Waxhaw, Marshville, Wingate, and Stallings Police Departments. Also included are Union EMS, Monroe City Fire/First Responders, eighteen county Volunteer Fire Departments/First Responders, and Union County Emergency Management, Public Works, and Union County Animal Control. C-COM also answers the after hours lines for Mental Health, Rape Crisis, and Hospice.

This is an enhanced 9-1-1 operation and operates in conjunction with National Academy of Emergency Medical Dispatch (EMD). This system allows the Telecommunicators to relay vital information to the caller including what to do until the ambulance and/or fire department arrives. The EMD system also provides priority dispatching for EMS and First Responders.

Contact
Contact

Larry Brinker, Division Director
500 N. Main St. Suite 13 
Monroe, NC 28112 
704-283-3550
Fax: 704-292-2524

911 Emergency calls-24 hours

Non-Emergency Calls:
704-289-1591
Business office: 704-283-3572
911communications@co.union.nc.us

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