Public Works

Public Works TruckUnion County Public Works (UCPW) provides water, wastewater, solid waste management, storm water management and facilities management services primarily to the unincorporated areas of Union County. UCPW also provides service to some municipalities within Union County.  UCPW has nearly 120 employees and a total operating budget of approximately $30 million which is partially funded through rates and fees charged for services. UCPW receives a small portion of revenue from the tax supported general fund for the Facilities Management division.

 We appreciate your patience as we implement these changes while maintaining our priority of providing quality service to our customers.  If you are unable to find the information you are searching for, please do not hesitate to call us at 704-296-4210 or send an email to  Our customer service representatives will be glad to assist you.

Hours of Operation
Hours of Operation

Our customer service office is located on the 4th floor of the Union County Government Center and our hours are 8 a.m. to 5 p.m., Monday through Friday. The Public Works office is typically closed on federal holidays.  Please call 704-296-4210 or check our website ( or the local newspaper for closings.


Union County Public Works
500 N. Main Street, Suite 500
Monroe, NC 28112

Customer Service
Phone:  704-296-4210     Fax:  704-296-4231


Please call 704-296-4210 immediately to report a sewer backup, a sewer overflow or other utility-related EMERGENCY.  On-call service is available 24 hours per day for emergency situations only.  Emergency calls made after business hours will be transferred to Union County's 9-1-1 Emergency Communications Center (704-289-1591). 

Always call 9-1-1 directly in case of a life-threatening or medical emergency.

Water outages due to non-payment are generally not considered emergencies.  Please verify that your account has not been disconnected for non-payment before reporting a water outage.  You can check your account balance and payment status here or by calling 704-292-2537.  Please have your account number available.

If your water service has been disconnected for non-payment, service will only be restored when the total balance on the account has been paid in full.  Service is not automatically restored upon payment.  Once the payment has been made, you must call 704-296-4210 to request a reconnection.  Proof of payment (either a current dated receipt or a valid confirmation number) is required.  In order to be reconnected the same day, payments and requests for reconnection must be made during normal business hours, but prior to 4:00 pm.    Service will be restored the following business day when payments and requests are made after 4:00 pm. 

Edward Goscicki

Scott Huneycutt - Engineering

Craig Fox - Facilities

Amy Deyton - Infrastructure & Environment

Shelley Maness - Business

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