You can log-in to your utility online account here, or register for an account if you don’t currently have one. With online access, you can view your current bill and bill history, see your water consumption and make charges to your account.
You can pay your bill with a check or credit card:
Water conservation inside your home...
Check faucets and pipes for leaks
A small drip from a worn faucet washer can waste several gallons of water per day. Larger leaks can waste hundreds of gallons. Have them repaired immediately.
Check your toilets for leaks
Put a little food coloring in your toilet tank. If, without flushing, the color begins to appear in the bowl within 30 minutes, you have a leak that should be repaired immediately.
Take shorter showers
One way to cut down on water use is to turn off the shower after soaping up, then turn it back on to rinse.
Turn off the faucet
When lathering hands, shaving or brushing teeth.
Use your dishwasher and washing machine for only full loads
Automatic dishwashers and clothes washers should be fully loaded for optimum water conservation.
Water conservation in the yard and garden...
Put a layer of mulch around trees and plants
Mulch will slow evaporation of moisture while discouraging weed growth. Adding 2 - 4 inches of organic material such as compost or bark mulch will increase the ability of the soil to retain moisture.
Don't drown your lawn
The greatest waste of water comes from applying too much, too often to your lawn -- much of the water is never absorbed. Your lawn needs about an inch of water per week. To help gauge that, place a tuna can in each irrigation zone and then run your system until you get an inch (or fraction thereof depending on the number of times you irrigate weekly) to properly set your sprinklers.
Watch the clock
Water between 5 a.m. and 10 a.m. -- when the sun is low, winds are calm and temperatures are cool. Mid-day watering tends to be less efficient because of water loss due to evaporation.
Divide by zones
Different plants need different amounts of water. Divide your yard and landscape areas into separate irrigation zones so that grass can be watered separately and more frequently than groundcovers, shrubs and trees.
Water only things that grow
If you have an underground sprinkler system, make sure the sprinkler heads are adjusted properly to avoid watering sidewalks and driveways. A properly adjusted sprinkler head should spray large droplets of water instead of a fine mist to minimize evaporation and wind drift.
Do routine inspections
Since lawns and gardens should be watered in the early morning hours, a problem may not be discovered until it is too late. Periodically check your sprinklers to make sure everything is working properly. A clogged head, broken fixture, or torn line can wreak havoc on your landscape and water bill.
Be rain smart
Adjust your irrigation system as the seasons and weather change. Or better yet, install a shut-off device that automatically detects rain or moisture. These devices are inexpensive and enable you to take advantage of the water without having paying for it.
Plant local, drought-resistant plants and shrubs that can sustain heat and require less watering.
UCPW operates facilities for the disposal of municipal solid waste (garbage), construction and demolition (C&D) debris, yard waste and other recyclables. These facilities are co-located at the County’s Solid Waste Management Center on Austin Chaney Road. These facilities are primarily designed to serve the needs of commercial haulers that pick up garbage and recyclables from the residents and businesses within our community, although accommodations are made for the individual to dispose of these materials.
Union County also operates six residential waste drop-off sites located throughout unincorporated Union County to provide a convenient location for residents that do not utilize curbside collection programs, to dispose of their garbage and recyclables. Union County does not provide solid waste collection services within municipal limits and does not provide curbside collection of MSW or recyclables within unincorporated Union County.
For more information, visit our Solid Waste & Recycling page.
You can view an interactive map of County water, sewer, and building initiatives by clicking here.
Union County Public Works
500 N. Main St., Ste 400
Monroe, NC 28112
Please call 704-296-4210 immediately to report a sewer backup, a sewer overflow or other utility-related EMERGENCY. On call service is available 24 hours per day for emergency situations only. Emergency calls made after business hours will be transferred to Union County's 9-1-1 Emergency Communications Center (704-289-1591).
Always call 9-1-1 directly in case of a life-threatening or medical emergency.
Water outages due to non-payment are generally not considered emergencies. Please verify that your account has not been disconnected for non-payment before reporting a water outage. You can check your account balance and payment status here or by calling 704-292-2537. Please have your account number available.
If your water service has been disconnected for non-payment, service will only be restored when the total balance on the account has been paid in full. Service is not automatically restored upon payment. Once the payment has been made, you must call 704-296-4210 to request a re-connection. Proof of payment (either a current dated receipt or a valid confirmation number) is required. In order to be reconnected the same day, payments and requests for re-connection must be made during normal business hours, but prior to 4:00 p.m. Service will be restored the following business day when payments and requests are made after 4:00 p.m.
Andy Neff, PE
Water & Wastewater Operations Division Director
Engineering Division Director
Business Operations Division Director
Solid Waste Division Director
Aubrey Lofton, PE
Planning & Resources Division Director
Union County Public Works (UCPW) provides water supply, wastewater treatment, solid waste management and facilities management services to the unincorporated areas and many of the incorporated areas of Union County. UCPW is the water and wastewater utility service provider to all of the municipalities in Union County with the exception of Monroe, Marshville and Wingate. UCPW has nearly 120 employees and a total operating budget of approximately $33 million which is primarily funded through rates and fees charged for services. UCPW receives only a small portion of revenue from the tax supported general fund for the Facilities Management Division.