Union County has contracted with Paymentus Corporation to implement a more secure, convenient and user-friendly online payment system for its residents. The new-and-improved interface provides a myriad of benefits, enabling customers to pay their water and sewer bills faster, easier, and more securely.
Paymentus is a third party automated payment service that offers payment options for customers interested in paying their bill online or by using an automated phone service.
Paymentus service began on May 17, 2017.
Customers who are currently enrolled in the County’s online bill pay and account management tool will need to re-register on the new customer portal using an email address and password. Click here to register.
No. You will remain enlisted in Automatic Bank Draft Service.
Customers, including those previously enrolled with e-CARE, who wish to use the online payment system will need to register with Paymentus. Click here to register.
Paymentus accepts credit and debit card payments with a VISA, Mastercard or Discover Card. Paymentus also accepts eChecks.
No. Your water & sewer account number will remain the same.
Customers who do not have an online account set up will still be able to pay by:
Customers who register their accounts will have the ability to view and pay multiple accounts, as well as view account payment history and consumption information. Additional enhancements include the capability to securely save multiple payment types, the option of signing up for paperless billing with email and text reminders, and the opportunity to schedule automatic payments from your checking account or credit/debit card.
Paperless billing (“e-Bill”) will allow our customers to receive electronic bill notifications via e-mail or SMS/Text and view bills online. Register here.
To sign up for Automatic Bank Draft payments, download and fill out the application, sign it, and attach an original check from the account you would like to debit with “VOID” written across it. Deposit slips will not be accepted. Submit your application and check to Union County Customer Service by one of these methods:
To sign up for Automatic eCheck payments, register here.
To sign up for Automatic Credit/Debit Card payments, register here. A convenience fee of $3.25 will apply for each transaction using a credit/debit card.
After enrolling in a form of auto payment, you'll still continue to receive your itemized monthly water and sewer bill. Your checking account will automatically be debited for all charges shown on your bill each month. You can still call Union County Customer Service (704) 296-4210 if you ever have questions about your bill. We offer three automatic payment plan options: Automatic Bank Draft, Automatic Electronic Check and Automatic Credit/Debit Card (Visa, MasterCard, Discover). With automated bill payments, your recurring utility bills will be paid automatically. This eliminates the need for you to write out a check each time a bill is due and saves the cost of postage for mailing your check to the County. Your payment is always made on time, so there are no worries about late payments or late fees, even when you are on vacation.
For customers who are not registered in the Paymentus system, a convenience fee of $3.25 will apply for all payment types.
All customers registered in the Paymentus system who pay using a credit/debit card will incur a service fee of $3.25 as established by our third party bill-pay vendor, Paymentus, to cover the costs of their service. There is no charge for customers registered in Paymentus paying by e-Check.
Credit card companies charge businesses, like Paymentus, a percentage of the payment for processing services. In fairness to all of our customers, we need to ensure that the customers who want the convenience of paying with a charge card pay for the service. Union County Public Works does not profit from this service.
Union County will receive instant notification of your payment. For each payment, you will receive a confirmation number for your records.
Your statement will have two entries. One will be for the payment to Union County. The other will be your service fee payment to Paymentus Corporation.
Yes, Paymentus offers a 24-hour service for payments by credit/debit card. To avoid penalties associated with late payments and disconnect processing, payments must be received by 5:00 pm on the due date.
No. Any changes to your account information (phone number, address, email address, etc.) will need to be reported to Customer Service (704) 296-4210.
For technical help, please contact the Paymentus Call Center at 1-800-420-1663, or e-mail them at firstname.lastname@example.org
For help understanding your Union County bill, please call (704) 296-4210 or e-mail email@example.com.