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Union County, North Carolina



What transportation services are provided by Union County and what other services are available?

Union County provides scheduled transportation services to assist eligible residents attend medical appointments and receive veterans services. Transportation to work, shopping or other locations is available for a nominal charge.

Other transportation services available to Union County residents include:

What are the eligibility requirements for transportation services?

Eligibility requirements for these services include but are not limited to:

  • Senior citizens at least 60 years of age;
  • Developmentally disabled adults;
  • Medicaid clients;
  • Veterans eligible for medical treatment at a VA Hospital or clinic; and
  • Physically disabled persons.

What are the Transportation Services policies?

Reservations: A 48-hour advance reservation is requested however, if there is availability, same-day scheduling can be accommodated. You can make a reservation Monday through Friday 9:00 a.m. – 5:00 p.m. or by leaving a voicemail. Reservations can be made up to 90 days in advance. Changes in contact information and mobility status should be reported when making appointments.

  • Trips within and outside of Union County: 704-283-3713
  • Trips outside Union County: 704-292-2511 Option 4
  • Trips to Charlotte schedule (Trips to Pineville every Thursday)
  • Medicaid passengers call: 704-292-2511 and press option 2

Cancellations: Contact Transportation Services by noon the day prior to the reservation to cancel or you will incur a $2 fee.

Pick-up: Passengers should be ready one hour before the scheduled appointment, unless otherwise notified. Vans will wait only three minutes beyond a scheduled pick-up time. Services are offered 6:00 a.m. – 6:00 p.m. Passengers will adhere to all safety and behavior rules of the transportation system provided to them at time of registration.

How can I learn more about the transportation options in Union County?

The meetings of the Transportation Advisory Board are open to the public and are held at the Transportation offices on the First Thursday of January, April, July and October at 12:00 p.m. In addition, there are annual reports, brochures and a #711 phone number to review for further details.

How can I provide feedback about Union County transportation services?

Let us know how we're doing: compliments, complaints, suggestions or questions. Comment Form

Or contact our staff:

Joy Mungo

Phone: 704-292-2598

ADA Policy modification request:

Junior Espino
Phone: 704-283-3590

For more information on Union County Transportation’s ADA and Title IV polices please refer to service policies.

Servicios de transporte Información y recursos en español

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Contact Information

Janet Payne
Interim Division Director
610 Patton Ave.
Monroe, NC 28110

Transportation Appointment Line: 704-292-2511
Veterans Transportation Services: 704-283-3807

Phone: 704-283-3713
TDD/TTY Phone: 800-735-2962

About Transportation Services

Transportation services are available to residents of Union County through limited NCDOT funded grant programs or through sponsorship of a local human service agency. Some grant-funded trips require the passenger pay a fare to share in the cost of the service. Cost depends on time of registration and type of trip scheduled. Transportation also provides efficient management, maintenance and repair for the County-owned fleet of approximately 415 vehicles.